by Denis Campbell
United Airlines flight 921 was the outbound on 21 May. The crew was London-based, cheerful, helpful and the flight comfortably uneventful. UA 922 on 29 May was the return leg led by a US-based crew: surly, arrogant, griping, worrying aloud about job losses, lacking in decorum, full of silly and rigid rules, ridiculously [...]
Tag | BT
UA Transatlantic, Pass then Fail!
Posted on 31 May 2009 by Denis Campbell | Comments (5) | Tags: 1st class, BA, BMI, BOAC, bring your A game, BT, buh bye, business class, dead head crew, disdain and contempt, Facebook, Heathrow, KLM, London-based crew, Pass then Fail, PC World, poor service, Tesco, Twitter, united, United Airlines, US-based crew, Washington
Alfred E. Newman Strikes Again
Posted on 04 August 2008 by Denis Campbell | Comments (0) | Tags: $20.00 Circuit City Gift Card, 3-step system for fixing corporate gaffes, Admitted they were wrong, Bovis Homes, BT, Circuit City, Circuit City corporate communications, classic satiric style, classy message we just got from corporate, company action plans, corporate red, creating a cross-departmental task force to study the i, Dark Night Batman, DC Comics, deep respect for MAD Magazine, Editors of MAD Magazine, embarrassed corporate PR Guy, expect the resulting Powerpoint presentation to top out, extra points for speed, gesture of our apology, good fun, Harry Potter, have a friend who works there hide it for you in the ba, HD televisions at ridiculous prices, ingenious, Jim Babb, Mad Magazine, Made a material gesture of apology, occasional temporary lapses, poke a fun at themselves, pull and return all copies, put the magazines back on sale, rich sense of humor and irony, Stopped doing the wrong thing, storewide message, Sucker City, Tesco, The Consumerist, they don’t care what you think, thin-skinned Circuit City exec, tongue in cheek humour, Usual Bunch of Idiots, very clever, we apologize for the knee-jerk reaction, we might be on to a winning overall strategy that could, Wii gaming system
Most consider it an honour to be pilloried by Mad Magazine’s “Usual Bunch of Idiots.” Everyone from the current Dark Night Batman movie to Harry Potter has been skewered by their classic satiric style. It’s good fun. That is until Al and friends messed with the gang at Circuit City.
One could not, until noon today, [...]
Buy a Car Get a Free Handgun
Posted on 02 August 2008 by Denis Campbell | Comments (1) | Tags: $250 in petrol vouchers, 2010, BBC, Ben Verwaayen, bitter, British Telecom, Broadband, BSkyB, BT, business boost, Butler, car dealership, consultants, David Cameron, Ford, free handgun, General Motors, Gordon Brown, home communications platform, interactive, Keltec .380, Labour Party, live, Mark Muller, marketing opportunity, Max Motors, Midwest, Missouri, movies, obama, photon cannons, pollsters, pop-up video game array, PR, programmes, Radio 5, real-time, Rupert Murdoch, similar promotion, Sky+, telephony, Tesco, Tesco Supermarkets, UK, USA
The BBC reported a Missouri, USA car dealership offered a promotion where if one buys a car or truck, they can get either $250 in petrol vouchers or a free handgun. UK laws forbidding gun ownership aside for the moment, if they were to change, could this be a marketing opportunity for businesses in the [...]
Bring Back Uncle Walter’s Way!
Posted on 20 July 2008 by Denis Campbell | Comments (0) | Tags: 0870 numbers, Angelos Supermarkets, bill gear, BT, BT Ben, Disney World, Sir Terry Tesco, Walt Disney, Walt's Way
(Reprise post from 31 May)
In 1966, five years before the opening of his crown jewell theme park in Orlando, Walt Disney succumbed to cancer. His service legacy lives on through the Disney Institute where executives from around the globe come to embrace the Disney ethos and, in theory, bring Walt’s Way to their businesses.
Walt ensured [...]
Still Waiting to Hear from Ben
Posted on 08 May 2008 by Denis Campbell | Comments (1) | Tags: 0870 number calls, Ben Verwaayen, British Telecomm, BT, Denis Campbell, India, Ofcom, PhonePay Plus, The Telegraph, Western Mail
About two months ago I wrote an article for the Welsh national newspaper asking CEO Ben Verwaayen about the horrifically bad service BT provides. Now it seems they and the industry are in a spot of trouble for the 0870 number scheme where you pay between .10 and .50 pence per minute for YOU to call [...]
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UK Progressive began during the 2008 US Presidential Campaign. It replaced two blogs: "Outside the Boundaries" (dedicated to US/UK Politics and Business) and "Fire the Guru!" an expose of charlatans in the Mind Body Spirit business. It was briefly known as The Vadimus Post from the Latin 'Quo Vadimus' or 'Where Are We Headed?'
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